Welcome to the surprisesomeone Refund Policy. At surprisesomeone, we are committed to ensuring your satisfaction with your purchases from our website. We’ve outlined our policy below to make the process as straight forward as possible.
Return Period
surprisesomeone extends a 30-day return window for all products bought from our website. If, for any reason, you are dissatisfied with your purchase, you have the option to request a full refund.
Eligibility for a Refund
To qualify for a refund, your product must meet the following criteria:
- The product must be in its original condition.
- The return must be initiated within 30 days of your initial purchase.
- You must possess the original receipt or proof of purchase.
How to Initiate a Return
To start the return process, please contact us via email at support [at] surprisesomeone [dot] com. Once in touch, we will provide you with a return shipping label and comprehensive instructions on how to return the product.
Refund Process
Upon receiving your returned product, we will initiate the refund process, which typically takes up to 10 business days. The refunded amount will be credited to the original payment method used for the purchase.
Exceptions
Please note that some products are not eligible for a refund, including:
- Products that have been used or damaged.
- Products that are not in their original condition.
- Products lacking the original receipt or proof of purchase.
Contact Us
If you have any inquiries or concerns about our refund policy, please do not hesitate to reach out to us at support [at] surprisesomeone [dot] com. We are here to assist you. Your satisfaction is important to us, and we are dedicated to making your shopping experience with Surprisesomeone a pleasant one.